Frequently Asked Questions
1. What is Elayzza’s Return and Refund Policy?
We offer a 30-day return window for most items. Please refer to our Return and Refund Policy for full details. Returned items must meet the conditions outlined for a refund.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States, with no minimum purchase required.
3. How long will it take for my order to arrive?
Once your order is processed, it typically takes 5 to 7 business days for delivery. We aim to deliver your order within 6 to 9 business days, but delays may occur due to factors like weather or peak seasons.
4. How do I track my order?
After your order is shipped, we’ll send you an email with the tracking details. You can also track your order on our “Track Order” page.
5. What if my order is delayed?
While we strive to meet our delivery timeframes, delays may occur outside of our control. If there’s a significant delay, we will notify you and keep you updated on your order's status.
6. What payment methods do you accept?
We accept PayPal, as well as major credit and debit cards, including Visa, MasterCard, American Express, and more.
7. When will my payment be charged?
Your payment will be processed immediately after you complete your order to ensure a smooth and quick order processing.
8. Can I modify my order after it’s been placed?
Unfortunately, once your order has been confirmed and processed, we can no longer make changes. Please contact us right away if you need to cancel your order.
9. How do I cancel my order?
If you need to cancel an order, please reach out to us within 24 hours of placing it. After 24 hours, your order may already be processed for shipment.
10. How do I return an item?
To return an item, follow the instructions in our Return and Refund Policy. Ensure your item meets the eligibility criteria, and send it back within 30 days of receipt.
11. Do you offer international shipping?
Currently, we only offer shipping within the United States. We hope to expand internationally in the future.
12. What happens if my item is damaged or defective?
If your item is damaged or defective, please contact our support team within 7 days of receiving it. We’ll assist you in resolving the issue by offering a replacement or refund.
13. Can I change my shipping address after my order is placed?
Please contact us as soon as possible if you need to update your shipping address. If your order has already been shipped, we cannot change the address.
14. Do you accept gift cards?
Yes, we offer digital gift cards. They can be purchased directly from our Gift Cards page and used for any product in our store.
15. How do I unsubscribe from marketing emails?
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or by managing your preferences in your account settings.
16. Do you sell my personal information to third parties?
No, we do not sell your personal information to third parties. Please refer to our “Do Not Sell My Information” policy for more details on how we protect and use your data.
17. Can I request a price adjustment if an item goes on sale after I’ve purchased it?
We do not offer price adjustments on previous orders. To stay updated on sales, consider signing up for our newsletter.
18. How do I use a discount code?
To apply a discount code, simply enter the code during checkout in the “Discount” box. The discount will be applied before payment is processed.
19. What if I receive an incorrect or missing item in my order?
If you receive an incorrect or missing item, please contact our customer service at support@elayzza.com, and we will resolve the issue promptly.
20. How do I contact customer support?
You can reach us via email at support@elayzza.com or by phone at +1 9712436540. Our customer service hours are Monday to Friday, 9 AM to 5 PM.
Contact Us
Business name: Elayzza
📧 Email: support@elayzza.com
📞 Phone: +1 9712436540
📍 Address: 5232 NE 152nd Place, Portland, Oregon 97230
🕒 Customer Service: Monday to Friday, 9 AM to 5 PM